Shipping & Delivery Policy

Shipping & Delivery Policy

Shipping Within Australia

Podrum Food & Liquor ships to valid residential and business addresses within Australia.

We use a range of trusted delivery partners including (but not limited to) Australia Post, Aramex, DHL, StarTrack, Sendle, Couriers Please, TNT, TOLL and other reputable courier services as required.

We reserve the right, at our sole discretion, to select the most appropriate shipping carrier to ensure safe, compliant, and efficient delivery of your order.

We do not ship to PO Boxes.

There is no minimum order requirement.

Podrum Food & Liquor promotes the responsible service of alcohol at all times.

Age Verification & Legal Compliance

In accordance with Australian law, it is illegal for any person under the age of 18 to purchase or receive alcohol.

By placing an order, you confirm that:

  • You are over 18 years of age, and

  • The recipient of the order is also over 18 years of age

Deliveries may require valid photo identification upon receipt. Couriers may refuse delivery if age verification cannot be completed.

Podrum Food & Liquor reserves the right to cancel or refuse any order where we believe legal obligations are not being met.

Dispatch & Delivery Timeframes

Orders are dispatched Monday to Friday (excluding public holidays).

We aim to dispatch orders within 24 hours, however dispatch times are not guaranteed and may vary during peak periods or due to operational factors.

Estimated Delivery Timeframes

  • Sydney & Melbourne Metro: Usually next business day (not guaranteed)

  • Major Australian Cities: 2–4 business days

  • Regional & Rural Areas: Up to 7 business days (or longer depending on location)

We do not offer same-day delivery.

Where available, Podrum Food & Liquor may utilise private courier services for select Sydney metro deliveries.

Metro Express Shipping

Our Metro Express Shipping service is available to eligible metropolitan delivery areas within Australia.

If Metro Express Shipping is selected at checkout, we aim to dispatch orders placed before our daily cut-off time on the same business day. Delivery times shown at checkout or provided by us are estimates only and may vary depending on the destination, carrier network and circumstances outside our control.

Metro Express Eligibility

Metro Express Shipping is only available to eligible metropolitan addresses as determined by our delivery partners and their service networks.

If Metro Express Shipping is selected for an address that falls outside an eligible metropolitan delivery area, we reserve the right to send the order using our Standard Shipping service instead.

Where this occurs, you will not be charged for a service you do not receive. We will refund the difference between the Express Shipping fee paid and the applicable Standard Shipping fee. Your order will then travel according to the estimated delivery timeframe of the Standard Shipping service.

By selecting Metro Express Shipping, you acknowledge that eligibility is subject to confirmation based on the final delivery address and carrier service availability.

Estimated Metro Express Delivery

For eligible metro addresses, estimated delivery times after dispatch are generally:

  • NSW, VIC & ACT: approximately 1 business day
  • QLD, SA, TAS & NT: approximately 1–2 business days
  • WA: approximately 3–4 business days

These timeframes are estimates only and are not guaranteed delivery dates. Delays may occur due to carrier disruptions, peak periods, public holidays, weather, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

Important Information

    • Metro Express Shipping is available to eligible metropolitan areas only.
    • Selecting Express Shipping at checkout does not guarantee that the delivery address qualifies for Metro Express service.
    • Non-metro and other ineligible addresses will be sent via Standard Shipping, and the applicable difference in shipping charges will be refunded.
    • Express delivery estimates commence from dispatch, not from the time an order is placed.
    • Express Shipping is not included in our Free Shipping offers.
    • Free Shipping applies to Standard Shipping only.
    • Orders placed after the daily dispatch cut-off, on weekends or on public holidays will generally be processed from the next business day.
    • Once an order has been dispatched, actual delivery times are subject to the carrier's network and are outside our direct control.
    • Nothing in this policy excludes or limits any rights or remedies available to customers under the Australian Consumer Law.

Delivery Charges

  • FREE Standard Shipping on orders over $200

  • Flat rate $15 shipping for orders under $200

Shipping costs are calculated and displayed at checkout.

Delivery Conditions & Liability

All delivery timeframes provided are estimates only and are not guaranteed.

Delays may occur due to:

  • Courier network disruptions

  • Weather conditions

  • Peak periods (e.g. sales, holidays)

  • Incorrect or incomplete delivery details

  • Remote or regional delivery limitations

Once an order has been dispatched, Podrum Food & Liquor is not responsible for delays caused by third-party carriers.

Risk in the goods passes to the customer upon dispatch or delivery (depending on carrier terms).

To the fullest extent permitted by law:

  • Podrum Food & Liquor is not liable for any loss, damage, or delay occurring during transit

  • We do not guarantee delivery dates or times under any circumstances

Authority to Leave (ATL) & Safe Drop

If Authority to Leave is granted (either explicitly or by default courier practice), your order may be left in a safe place at the delivery address.

Podrum Food & Liquor is not responsible for:

  • Lost or stolen parcels after delivery

  • Parcels left in a safe place

If you prefer signature on delivery, please ensure this is selected where available.

Extreme Weather & Transport Conditions

In the event of extreme weather, heat, or unsafe transport conditions, we reserve the right to delay dispatch to protect product quality and integrity.

We will contact you where possible to arrange an alternative dispatch or delivery time.

Incorrect Address / Failed Delivery

Customers are responsible for ensuring all delivery details are correct at checkout.

If:

  • An incorrect address is provided

  • Delivery is unsuccessful

  • The parcel is returned to sender

Additional shipping fees may apply for redelivery.

Same Day Delivery & Click & Collect

We currently do not offer same-day delivery.

We are working toward introducing Click & Collect, subject to licensing and operational approvals. Updates will be provided once available.

If You Think Your Order Is Lost

Before contacting us, please check the following:

1. Tracking

Use the tracking link provided in your dispatch email for the latest status.

2. Notifications

Check for:

  • Delivery cards

  • SMS or email updates

  • Courier app notifications

3. Accepted on Your Behalf

Check with:

  • Household members

  • Workplace or reception

  • Building management or mailroom

4. Safe Place Delivery

Look around your property, including:

  • Front door

  • Behind gates or bins

  • Mailbox or parcel lockers

5. Address Confirmation

Ensure the delivery address entered was correct.

6. Service Delays

Courier networks may experience delays during peak periods or disruptions.

Need Help?

If you are unable to locate your order, please contact us at hello@podrum.com.au

We will work with our delivery partners to investigate the issue. Please note that resolution timeframes are dependent on the courier and are not guaranteed.

General Disclaimer

Podrum Food & Liquor reserves the right, at any time and without notice, to:

  • Update or modify this policy

  • Refuse or cancel orders

  • Change shipping methods or carriers

All shipping services are provided subject to availability and external carrier conditions.